Privacy Policy

Sutter Media LLC

Last Updated: 11/18/25

At Sutter Media, your trust comes first. When you work with us, you're choosing a creative partner that values privacy, security, and professionalism at every level. This policy explains how we collect, use, and protect your information across our website, services, and communication platforms.

We keep things simple: we only collect what we need, we use it to deliver a high-end experience, and we protect it with care.

1. Information We Collect

1.1 Personal Information

Information you choose to share with us, including:

  • Your name
  • Email and phone
  • Company or brand details
  • Billing information
  • Project details, addresses, assets, and content you provide

1.2 Payment Information

Payments are processed securely through trusted third-party providers (e.g., Stripe, Square, GoHighLevel). We never store full card numbers on our servers.

1.3 Website & Usage Data

When you visit our site, we may automatically collect:

  • Device and browser information
  • IP address
  • Pages visited and actions taken
  • General analytics (via tools like Google Analytics or Meta Pixel)

This helps us improve user experience and optimize performance.

1.4 Project Files & Media

Any photos, videos, documents, or brand assets you submit are stored solely for your project and service delivery.

2. How We Use Your Information

We use your information to provide a premium, seamless experience, including to:

  • Deliver our creative, media, and marketing services
  • Communicate updates, deliverables, and project details
  • Process payments and send receipts
  • Improve our website and client experience
  • Run performance analytics
  • Power retargeting or interest-based advertising
  • Maintain business records and fulfill legal obligations

We do not sell your personal information.

3. How Your Information Is Shared

We only share information when necessary to operate efficiently, including with:

  • Trusted payment processors
  • Platforms we use for communication, project management, and analytics
  • Approved contractors or team members assisting with your project
  • Legal authorities if required by law

All partners are expected to treat your information with the same level of professionalism and confidentiality we do.

4. Cookies & Tracking Technologies

Our website uses cookies to:

  • Enhance performance
  • Personalize your browsing experience
  • Understand how visitors interact with our content
  • Support advertising and retargeting campaigns

You can disable cookies at any time in your browser settings.

5. Data Retention

We retain personal and project information only for as long as needed to:

  • Deliver services
  • Maintain accurate records
  • Satisfy legal, financial, and operational requirements

You may request removal of your personal data at any time.

6. Data Security

Protecting your information is a priority. We use secure platforms, encrypted communication channels, and internal access controls. While no online system is perfect, we take every reasonable step to safeguard your data.

7. Children's Privacy

Our website and services are not intended for individuals under 18. We do not knowingly collect information from minors.

8. Your Rights

You may request at any time to:

  • Access your personal information
  • Update or correct your details
  • Delete your information
  • Opt out of marketing communications

Contact us at hello@suttermediallc.com for any privacy-related requests.

9. Third-Party Sites

Our content may include links to external websites. We are not responsible for the privacy practices or content on third-party platforms.

10. Policy Updates

We may update this policy periodically. Any changes will be reflected by an updated date at the top.

11. Contact Us

For questions, requests, or anything privacy-related, reach us at:

Sutter Media LLC
Omaha, Nebraska
Email: hello@suttermediallc.com
Website: suttermediallc.com